1. Shop in our online store. 2. Order by Toll Free Telephone (800.523.0801), mail, or email. (Our office hours are 8:00 am - 4:00 pm Eastern Time), Connect with us on facebook under Alfred Envelope Company. 5. Fax our Order Form (215.739.6269). (Please include your telephone number so we can confirm prices & details). 6. Check your Order Status, or call us toll free (800.523.0801) or email us e-mail and include your Company Name, telephone number, and order number. We will respond promptly by email or telephone.
Our “Satisfaction” Guarantee and Return Policy:
In the event you become dissatisfied with our products due to a defect in construction, material, or printing, or if the shipping date is not as promised, we will resolve the problem to your satisfaction.
Returns: If you would like to return products that have not been custom manufactured for you, we will refund your money, less shipping charges both ways some exceptions call for details. If your return involves products that have a defect in construction, material, or printing, or if the shipping date is not as promised, we will also refund your shipping charges both ways. Before returning any merchandise, please call your Account Representative toll free (800.523.0801) to first obtain a return authorization.
Privacy Policy:
We respect your privacy and will NOT provide your personal information to any other company, nor will we email any sales information to you without your specific request. We will send you an email confirming receipt of your order and notification of shipment. Billing and shipping address much match. Your order will held until we contact you to verify the transaction. If we are unable to find your contact information, your order will not be processed.
For the protection of your personal information, forms are submitted over our secure server (SSL). We do not store credit card account numbers, other than the last 4 digits which will display on your invoice.
Shipping and handling:
Orders placed after 1:00 pm will ship the next day. Orders placed on Friday, Saturday, and Sunday will ship on Monday. Orders placed on Holidays will ship the next business day.
We ship via United Parcel Service within the continental United States, and your charges are calculated as closely to the actual UPS charge as possible. We ship from multiple warehouses located throughout the United States to minimize shipping costs. There is NO handling charge on orders of $50 or more. A small handling charge of $3.50 is included on smaller orders under $50.00. If you require faster delivery, you may choose expidited UPS shipping methods in the order checkout process. We ship overseas via the best and least expensive method, usually UPS or United States Postal System.
Although you may purchase 2 boxes (for example) of a product, we may pack the product in 1 container to minimize shipping charges. Be assured you will receive the full quantity of product that you ordered. Many of our products are custom made for you. Delivery time on custom made and special order products will vary.
Business Hours:
Monday – Friday, 8:00 A.M. – 4:00 P.M. Eastern Time. During other times, your call will be recorded and returned promptly during business hours. Order online or by FAX (215.739.6269) 24 hours per day, 7 days per week.
Payment:
Our credit account Customers are invoiced the day of shipment and billed net 10 days. Finance charges are calculated thereafter at the rate of 1.5% per month, with a minimum finance charge (late charge) of $ .50 per month. For our Customers who have not established a credit account with us, we accept VISA®, MasterCard®, American Express®, and OptimaSM Cards as a convenience.
Returns:
Custom printed or custom manufactured products are not returnable. Non-custom products may be returned subject to shipping charges. Special orders from other manufacturers are returnable if approved by the manufacturer and may be subject to a restocking fee and shipping charges. Please obtain a written Return Merchandise Authorization from Customer Service (800.523.0801) before you return merchandise.
